Learn RCM Facilitation with Practical Team Exercises

The M480B training seminar uses case study examples to allow attendees to practice RCM facilitation and application skills. ReliaSoft’s RCM++ software is used for data management and reporting.

M480B presents concepts and software that you could use to help your organization:

• Efficiently and effectively run RCM and FMEA team meetings.
• Avoid common mistakes experienced in industry and maximize buy-in from stakeholders.

Course Objectives

The objectives for this training course are to help the attendee:

• Learn the key skills needed to facilitate successful meetings and RCMs.
• Gain experience in preparation for actual RCMs.
• Gain experience in application of best practice RCM procedures.
• Learn how to keep RCM meetings on point and rapidly moving towards the team objectives.

Detailed Course Outline

Effective RCM Facilitation

• Facilitator’s role
• Neutrality vs. team leadership

Effective Meeting Skills (with hands-on team exercises when applicable)

• Techniques for effective meetings
• Meeting norms

RCM Facilitation Skills (with hands-on team exercises when applicable)

• The rules of brainstorming
• Asking probing questions
• Encouraging participation
• Understanding personality types: introverts, extroverts and facilitators
• Active listening
• Encouraging or limiting discussion, switching gears
• Handling “war stories”
• Techniques for decision making
• Hallmarks of the consensus process
• Compromise vs. consensus
• Conflict management
• Healthy debates vs. dysfunctional arguments
• Healthy vs. unhealthy techniques
• Managing conflict approaches
• Facilitator interventions
• Managing time during RCMs
• Common facilitation problems
  • No solution to high risk
  • Meeting going off track
  • Answer is not in room
  • Answer will not be supported

RCM Facilitation Process (with hands-on team exercises when applicable)

• Determining the scope and timing of the project
• Establishing and training the RCM team
• Ensuring all pre-work is done before first meeting (ground rules & assumptions, gathering information)
• Performing RCM analysis
• Verifying RCM quality objectives
• Reviewing and approving critical supplier RCMs
• Verifying risk reduction is achieved

RCM Facilitator Workshop

• Participants break into RCM teams in order to complete a full RCM of a specific product
• “Real world” RCM supporting material is distributed to teams including:
  • Bill of materials
  • System level boundary diagram
  • Schematics
  • Customer requirements
  • Trade-off analysis
  • Functional/technical specifications
  • Test plans from previous design
  • Field data
  • Reliability block diagram
• Each team sets up an RCM project in RCM++
• Each team performs the pre-work steps for the assigned RCM project
• Each team performs the RCM, with team members alternating as facilitators and using facilitation skills
• Each team reports progress at stages identified by the instructor
• Each team produces a final RCM report
• Wrap-up discussion and lessons learned